Rooted

Missing or Damaged Items

If your order arrives damaged or if anything is missing, please contact us within 7 days of delivery at [your email] with:

 • Your order number

 • Photos of the damaged product (if applicable)

 • A brief description of the issue

 Processing Time

 • All orders are processed within 2–4 business days after receiving your order confirmation email.

 • You’ll receive another notification when your order has shipped.

 

Shipping Rates & Delivery Times (U.S. Only)

Shipping Method

Estimated Delivery Time

Cost

Standard (USPS/UPS)

3–7 business days

$5.95 (Free over $75)

Priority

2–3 business days

$9.95

Express

1–2 business days

$19.95

 

Note: Delivery times are estimates and may vary based on location and carrier delays.

 

 International Shipping

 • We offer worldwide shipping to most countries.

 • Shipping rates and times vary depending on your location.

 • Customs, duties, and taxes are the responsibility of the buyer.

 

 Order Tracking

 • Once your order is shipped, you’ll receive an email with a tracking number.

 • You can track your order through the carrier's website.

 

 Local Delivery / Pickup (Optional)

If you are located in [Your City or Zip Code Area], we offer:

 • Free local delivery on orders over $50

 • Pickup option available upon request — we’ll notify you when your order is ready